Refund policy

If something isn’t right, tell us within 30 days of delivery and we’ll make it right — an exchange or a refund, your choice. Wholesale orders are the one exception; see below.

Exchanges

We can swap your order for a different size, a different color, or a different design. There is no charge for the swap. Because every shirt is printed to order, an exchange is usually the fastest way to end up with something you’ll actually wear.

Refunds

Ask within 30 days and we’ll refund you to your original payment method. You don’t have to give a reason. Refunds usually take a few business days to appear, depending on your bank.

Damaged, defective, or wrong items

That one is on us. Send us a photo and we’ll replace it at no charge — no restocking fee, and nothing for you to arrange.

Wholesale orders

Orders placed with a wholesale code (BIGDAY20, BIGDAY25 or BIGDAY30) are final sale: we can’t offer returns, refunds or exchanges on them. Defects are still on us — if a piece arrives misprinted or defective, send us photos within 21 days of your order date and we’ll replace it at no charge.

A note on made-to-order printing

Finished garment measurements can vary by about an inch either way. That is normal for printed cotton and is not a defect — but if something looks wrong to you, ask us.

How to start

Use the contact form — it takes your order number and what you need, so we can act on it straight away. The returns page walks through each of these first, if you want to know what to expect. A real person reads every message, and we’ll come back to you as soon as we can.